FAQ

 

Frequently Asked Questions (FAQ)

Last updated: February 18, 2026

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our men’s duffel bags, orders, shipping, and returns.

1. What types of duffel bags do you sell?

We offer a curated selection of men’s duffel bags suitable for:

  • Travel

  • Gym and sports

  • Weekend trips

  • Business trips

  • Everyday use

Our bags are designed to combine durability, functionality, and modern style.

2. What materials are your duffel bags made from?

Our duffel bags may be made from high-quality materials such as:

  • PU leather

  • Genuine leather (selected models)

  • Polyester

  • Canvas

  • Water-resistant synthetic fabrics

Each product page clearly lists the material details.

3. Are your duffel bags suitable as carry-on luggage?

Many of our duffel bags are designed to meet standard cabin luggage dimensions.

However, airline carry-on requirements may vary, so we recommend checking the bag dimensions listed on the product page and comparing them with your airline’s guidelines.

4. Are the bags waterproof?

Some of our duffel bags are water-resistant, which means they can handle light rain and minor splashes.

Please check the specific product description to confirm whether a particular model is water-resistant or waterproof.

5. How long does shipping take?

  • Processing time: 1–3 business days

  • Delivery time: 2–5 business days within Poland

Delivery times may vary during peak seasons or public holidays.

6. Do you ship internationally?

Currently, we ship within Poland only.

We may expand to additional countries in the future.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

If you do not receive tracking details within 5 business days, please contact our customer support team.

8. What is your return policy?

You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

Returned items must be:

  • Unused

  • In original condition

  • With original packaging and tags

Please contact us before sending any return.

9. What if my bag arrives damaged?

If your duffel bag arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide your order number

  3. Send clear photos of the item and packaging

We will review your case and offer a replacement or refund where applicable.

10. How do I care for my duffel bag?

To extend the life of your bag:

  • Avoid overloading

  • Store in a dry place

  • Clean with a soft cloth

  • Avoid harsh chemicals

  • For leather models, use appropriate leather care products

11. How can I contact customer support?

If you have any questions, feel free to reach out to us via email or phone.

We aim to respond within 1–2 business days.